Frequently Asked Questions

The PPSR provides the following account types:

• Individual Account – Registered under the name of a natural person. This account type is intended for individuals who are not representing any organization or business entity.
  
• Juridical Account – Registered under the name of a legal entity such as a company, corporation, organization, partnership, cooperative, or government agency. It is managed by an authorized representative officially designated by the entity to register, amend, or terminate notices in the PPSR.

^{Note: Juridical Account applications are subject to approval by the Land Registration Authority (LRA).}

• Sub-Juridical Account – Assigned to users within an organization who are authorized by the parent Juridical Account to perform PPSR transactions on its behalf.

• Third-Party Provider Account – Intended for users engaged by, or under contract with, a legal entity represented by a Juridical Account to perform PPSR transactions on its behalf.

1. Visit https://ppsr.lra.gov.ph.
2. Click “Create an Account.”
3. Complete the online registration form.
4. Upload all required supporting documents before submitting your application.

No document uploads are required. Applicants must only provide the following information:

1. An active email address
2. An active mobile number
3. A valid government-issued ID
4. A Taxpayer Identification Number (TIN)

Once all details are correctly submitted, the system will automatically approve the Individual Account application.

Applicants for a Juridical Account must upload clear and valid copies of the following documents, depending on the type of legal entity:

a. Corporation

• Securities and Exchange Commission (SEC) Certificate of Registration
• Articles of Incorporation and By-Laws (or equivalent organizational documents)
• Notarized Secretary’s Certificate or Board Resolution authorizing the representative to create an account and transact in the PPSR
• Valid government-issued ID of the authorized representative
  

b. Cooperative

• Cooperative Development Authority (CDA) Certificate of Registration and related documents
• Notarized Secretary’s Certificate authorizing the representative to create an account and transact in the PPSR
• Valid government-issued ID of the authorized representative
  

c. Sole Proprietorship

• Department of Trade and Industry (DTI) Certificate of Registration
• Notarized Authorization Letter (if the registering account name is not the business owner)
• Valid government-issued ID of the owner or authorized representative
  

d. Government Entity / Local Government Unit (LGU)

• Government registration or charter establishing the entity
• Endorsement or authorization from the head of the agency, department, or LGU
• For barangays: authorization or resolution from the Sangguniang Barangay
• Valid government-issued ID of the authorized representative

Approval of Juridical Account applications generally takes two (2) to five (5) working days, depending on the completeness and accuracy of the submitted documents.

Applicants will receive an email notification once their Juridical Account application has been reviewed by the Land Registration Authority (LRA). The email will indicate whether the account registration has been:

• Approved – password setup link to activate and access the PPSR system.
• Rejected – The email will specify the reason for disapproval and the steps to take before reapplying.

Once the registration form is completed and all required information is verified, the Individual Account will be automatically approved by the system.
The applicant will receive an email containing a password setup link to activate and access their PPSR account.

The password setup link sent via email is valid for forty-eight (48) hours from the time it is issued.
Applicants are advised to set up their password within this period to successfully activate their PPSR account.

If the password setup link expires before activation, the application will be invalidated, and the applicant will need to register again by completing a new PPSR account registration.

Review the rejection notice sent via email, which includes the reason for disapproval. You may reapply by submitting the corrected or updated information and supporting documents.

1. How can I recover my password or access credentials?

1. Go to the PPSR login page.
2. Click “Forgot Password?”
3. Enter your registered email address.
4. Check the box “I’m not a robot.”
5. Click “Reset My Password.”
6. Check your email inbox for the password reset link and follow the instructions provided.

2. How can I recover my username or access credentials?

1. Go to the PPSR login page.
2. Click “Forgot Username?”
3. Enter your first name and last name.
4. From the dropdown menus, select the Question 1, Question 2, and Question 3 that you chose during your PPSR registration.
5. Enter your answers in the “Your Answer” fields located below each selected question.
6. Check the box “I’m not a robot.”
7. Click the “Submit” button.
8. Check your email inbox for your username.

3. How can I request a correction of my account details?

If you need to update or correct any of your account information in PPSR, such as your name, last name (e.g., due to marriage), birthdate, address, or email address, you must contact the PPSR Support Team via email at ppsr_techsupport@lra.gov.ph and provide the required documents.

4. What are the required documents for corrections?

Your email request must include the following:

• A signed letter from the account owner specifying the correction being requested, stating the reason for the change, and including the PPSR Account Number.
  • The letter must bear a wet signature. E-signatures are not accepted.
• Supporting documents, depending on the type of correction:

Correction Type	Required Documents
Name / Last Name (e.g., due to marriage)	Valid government-issued ID(s), Marriage Certificate (if applicable), or other official documents showing the correct name
Birthdate	Valid government-issued ID or birth certificate
Address	Valid government-issued ID/document bearing the name of the requestor with the same exact address, and or proof of residence (e.g., utility bill)
Email Address	No additional document required; specify the new email in the request

5. How do I submit my request for correction of account details?

• Send an email to the PPSR Support Team at ppsr_techsupport@lra.gov.ph with the signed letter and supporting documents attached.
• Clearly indicate the type of correction you are requesting.
• The Support Team will review your request and notify you via email once the correction has been processed.

Notes

• Only the account owner can request corrections.
• Ensure that all supporting documents are clear and valid to avoid delays in processing.

6. How long does it take for the LRA to correct account details?

Corrections to account details are generally processed within three (3) to five (5) working days, depending on the completeness and accuracy of the submitted documents.

7. How will I be notified of my account correction status?

You will receive an email notification once your account details have been successfully corrected by the Land Registration Authority (LRA).

8. How can I request a correction of the company name?

If you need to correct or update the company name in your Juridical Account, the authorized representative of the legal entity must contact the PPSR Support Team via at ppsr_techsupport@lra.gov.ph and provide the required supporting documents.

9. What are the required documents?

Your email request should include the following:

1. A signed letter from the authorized representative requesting the correction, stating the reason for the change, and including the PPSR Account Number of the juridical account.
2. Supporting documents showing the updated company name:
   • Updated Securities and Exchange Commission (SEC) Certificate of Registration or Cooperative Development Authority (CDA) Certificate of Registration reflecting the new address
   • Board Resolution or Secretary’s Certificate authorizing the change
   • Valid government-issued ID of the authorized representative
     

10. How do I submit my request for correction?

• Send an email to the PPSR Support Team with the signed letter and supporting documents attached.
• Clearly indicate that the request is for company name correction.
• The Support Team will review the request and notify you via email once the correction has been processed.

Notes

• Only the authorized representative of the Juridical Account can request a company name correction.
• Ensure all supporting documents are clear, valid, and up-to-date to avoid delays.

11. How long does it take for the LRA to correct account details?

Corrections of company name details generally take three (3) to five (5) working days, depending on the completeness and accuracy of the submitted documents.

12. How will I be notified of my account correction status?

The authorized representative will receive an email confirmation once the company name has been updated in the PPSR system.

13. How can I request a correction of the company address?

If you need to update or correct the company address in your Juridical Account, the authorized representative of the legal entity must contact the PPSR Support Team via email and provide the required supporting documents.

14. What are the required documents for corrections?

Your email request should include the following:

• A signed letter from the authorized representative requesting the correction, stating the reason for the change, and including the PPSR Account Number of the juridical account.
• Supporting documents showing the updated company address:

1. Updated Securities and Exchange Commission (SEC) Certificate of Registration or Cooperative Development Authority (CDA) Certificate of Registration reflecting the new address
2. Board Resolution or Secretary’s Certificate authorizing the change
3. Valid government-issued ID of the authorized representative
   

15. How do I submit my request for correction?

• Send an email to the PPSR Support Team with the signed letter and supporting documents attached.
• Clearly indicate that the request is for company address correction.
• The Support Team will review the request and notify you via email once the correction has been processed.

Notes

• Only the authorized representative of the Juridical Account can request a company address correction.
• Ensure all supporting documents are clear, valid, and up-to-date to avoid delays.
  

16. How long does it take for the LRA to correct account details?

Corrections of company address details generally take three (3) to five (5) working days, depending on the completeness and accuracy of the submitted documents.

17. How will I be notified of my account correction status?

The authorized representative will receive an email confirmation once the company address has been updated in the PPSR system.

18. How can I request the transfer of Juridical or Sub-Juridical Accounts to a new Juridical Account?

If there is a need to transfer Juridical or Sub-Juridical Accounts to a new Juridical Account due to reasons such as resignation, transfer to another department, retirement, AWOL, or other similar circumstances, you must contact the PPSR Support Team via email at PPSR Technical Support and submit the required supporting documents.

19. What are the required documents for the transfer of account?

Your email request should include the following:

• A letter signed by the authorized representative requesting the transfer, stating the reason, and including the PPSR Account Number of the juridical account.

Supporting documents, including:

• Updated Secretary’s Certificate authorizing the representative and reflecting the name of the new representative.
• Board Resolution or Secretary’s Certificate authorizing the change.
• Valid government-issued ID of the new authorized representative.
• Selfie photo of the new authorized representative.
• Selfie photo holding a valid ID of the new authorized representative.

20. How do I submit my request for correction?

• Send an email to the PPSR Support Team with the signed letter and all required supporting documents attached.
• Clearly indicate in the email that the request is for transfer of account.
• The Support Team will review the request and notify you via email once the request has been processed.

Notes:

• Only the Corporate Secretary or an authorized representative of the Juridical Account may request a transfer of account.
• Ensure that all supporting documents are clear, valid, and up-to-date to avoid delays.

21. How long does it take for the LRA to transfer the account?

The transfer of account typically takes three (3) to five (5) working days, depending on the completeness and accuracy of the submitted documents.

22. How will I be notified of the transfer of account status?

The authorized representative will receive an email confirmation once the transfer of account has been successfully updated in the PPSR system.